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Frequently Asked Questions (FAQ)

 

Frequently Asked Questions (FAQ)

SafeChild – Smart Parental Control

1. What is SafeChild?

SafeChild is an AI-powered parental control application that helps parents protect their children's digital activities. It allows parents to lock selected apps, manage screen time, monitor usage, and protect devices using secure Face Recognition and Parent PIN authentication.

2. How does SafeChild work?

Parents choose which applications should be protected.

When a protected app is opened, SafeChild asks for:

  • AI Face Recognition, or

  • Parent PIN

Only authorized users can unlock protected applications.

3. Is my child's face data safe?

Yes.

SafeChild processes all facial recognition data entirely on your device.

We never:

  • Upload facial images

  • Store biometric data on cloud servers

  • Share face data with third parties

  • Sell biometric information

Your biometric information always stays on your own device.

4. Does SafeChild work without the Internet?

Yes.

Most core features work completely offline, including:

  • Face Recognition

  • App Lock

  • Parent PIN

  • Screen Time Rules

An Internet connection is only required for:

  • Login

  • Subscription verification

  • Family Plan synchronization

  • Reward Point synchronization

5. Can my child uninstall SafeChild?

SafeChild uses Android Device Administrator protection to help prevent unauthorized uninstallation.

Only the parent can disable this protection using the Parent PIN.

6. What happens if Face Recognition fails?

If Face Recognition cannot verify the user because of poor lighting, camera issues, or changes in appearance, simply tap Use PIN and enter the Parent PIN to unlock the protected app.

7. How does the Reward Point system work?

SafeChild includes a virtual Reward Point system.

Depending on your settings:

  • Children earn points.

  • Screen time uses available points.

  • When points are exhausted, protected apps remain locked until additional points are available.

Reward Points have no monetary value.

8. What is a Family Plan?

Family Plans allow one subscription to protect multiple devices.

The parent purchases a Family Plan and receives an Invitation Code.

Each child joins the Family Plan by entering this Invitation Code inside SafeChild.

9. Can I protect multiple devices?

Yes.

Depending on your subscription, SafeChild can protect multiple family devices under one account.

10. Why isn't SafeChild blocking apps on my phone?

Some Android manufacturers (such as Xiaomi, OPPO, Vivo, Realme, Huawei, and OnePlus) restrict background applications to save battery.

To ensure SafeChild works correctly:

  • Enable Auto Start

  • Disable Battery Optimization

  • Allow Background Activity

  • Grant all required permissions

SafeChild provides setup guidance during installation.

11. I forgot my Parent PIN. What should I do?

If you forget your Parent PIN:

  • Contact SafeChild Support using your registered account.

  • If recovery is unavailable, you may need to reset the application after removing Device Administrator permission.

For security reasons, Parent PINs are securely protected.

12. Why do I see the wrong Reward Points?

Each SafeChild account has its own private data.

If you log into your child's phone using the parent's phone number, the parent's account information will be displayed.

Use the correct account and connect devices through the Family Invitation Code.

13. Does SafeChild collect my personal information?

SafeChild collects only the information necessary to provide its services.

Face Recognition data is never uploaded.

For complete details, please read our Privacy Policy.

14. Does SafeChild record videos or continuously use the camera?

No.

The camera is activated only when Face Recognition authentication is required.

SafeChild does not continuously record videos or capture photos in the background.

15. Which Android version is supported?

SafeChild supports most modern Android devices.

Some features may vary depending on the Android version and device manufacturer.

16. Does SafeChild work after restarting the phone?

Yes.

Once all required permissions have been granted, SafeChild automatically resumes protection after the device restarts.

17. Can my child bypass SafeChild?

SafeChild includes multiple security protections, including:

  • Face Recognition

  • Parent PIN

  • Device Administrator

  • Usage Access Protection

While no security system can guarantee absolute protection, SafeChild is designed to make unauthorized bypassing significantly more difficult.

18. Does SafeChild affect battery life?

SafeChild is optimized for low battery consumption.

Actual battery usage depends on your device model, Android version, and manufacturer settings.

19. How do I cancel my subscription?

Subscriptions can be managed through your Google Play account.

Google Play handles:

  • Subscription renewals

  • Cancellations

  • Billing

  • Refund requests (subject to Google's policies)

20. How can I contact SafeChild Support?

If you have questions, suggestions, or need assistance, please contact us.

Email:
your-email@example.com

We will do our best to respond as quickly as possible.

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